Pass4Test offre de ASQ CMQ-OE matériaux d'essai

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Code d'Examen: CMQ-OE
Nom d'Examen: ASQ (Certified Manager of Quality/Organizational Excellence Exam)
Questions et réponses: 175 Q&As

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NO.1 Quality function deployment looks at the relationship between all but which of the following
components?
A. Customer wants/needs
B. Company product/process characteristics
C. Competitor product performance
D. Customer service training requirements
Answer: D

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NO.2 An external risk factor that might need to be considered when conducting project planning is:
A. Lack of resources.
B. Regulatory requirements.
C. Organizational rules.
D. Technological capabilities.
Answer: B

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NO.3 In a typical organization, there are many different strategies and people put their focus where
it seems best placed, but this may not agree with what is actually expected or desired. A possible
solution for such a situation is:
A. To ensure the strategic and operational plans clearly indicate the priorities and strategies for the
organization
B. To communicate, communicate, and communicate!
C. To ensure that authority levels are clearly spelled out for typical situations
D. To have employees go outside the organizational walls
Answer: B

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NO.4 A small chain of five retail stores has just completed its initial strategic planning and wishes to
determine the effectiveness of its plans for the first year. They should track and measure:
A. Results from action plans.
B. Frequency of application of the quality policy.
C. Attainment of the strategic objectives.
D. Organization goals.
Answer: C

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NO.5 Of the following core values and concepts, which would be the most critical to apply to a
newly mandated state emergency management agency?
I. Visionary leadership
II. Customer-driven excellence
III. Agility
IV. Focus on the future
V. Focus on results and creating value
VI. Management by fact
VII. Managing for innovation
A.I, III, V, VII
B.II, V, VI
C.I, III, IV, V, VI, VII
D.V, VI
Answer: C

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NO.6 Which of the following best describes the differences between crossfunctional and matrix
organizations?
A. Cross-functionals deal with companywide issues, whereas matrices focus on specific projects.
B. Cross-functionals are often temporary, whereas matrices are permanent.
C. Cross-functionals deal with internal groups, whereas matrices deal with external groups.
D. Cross-functionals usually consist of personnel with technical skills, whereas matrices usually
consist of high-level functional executives.
Answer: A

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NO.7 From the following pairs, select the most critical factors relating to training:
A. Support is derived from the strategic plan and the personal commitment and involvement of top
management.
B. Top management commitment and employee acceptance of the need for training.
C. What training is needed and when.
D. Who will deliver training and to whom.
Answer: A

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NO.8 A facilitator notices that the team jumps to conclusions after only one or two members have
stated their opinion.
The facilitator should:
A. Tell the team to have a nonbinding vote before beginning a discussion, which will make each
person's view apparent.
B. Ask the team to fill out a questionnaire rating themselves on effective group process.
C. Tell the quiet members they need to speak out.
D. Ask what the impact will be on the team if they don't adequately discuss issues.
Answer: D

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ASQ meilleur examen CSSBB, questions et réponses

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Code d'Examen: CSSBB
Nom d'Examen: ASQ (Six Sigma Black Belt Certification - CSSBB)
Questions et réponses: 227 Q&As

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NO.1 The support for an important quality initiative was lacking in congress until Reagan ¯ s Seretary of
Commerce was killed in a horseback riding accident in 1987. That initiative was:
A. assigning National Institute for Standards and Technology (NIST) quality oversight duties
B. °consensus o f t he H ous ¡± pr o cl am a t i o n fo r De m i g¡¯ s 14 po i n t s C . nging National Bureau of
Standards to NIST.
D. authorizing the American National Standards Institute (ANSI) to join with the International Standards
Organization (ISO) to promulgate standards.
E. none of the above.
Answer: E

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NO.2 A team has been asked to reduce the cycle time for a process. The team decides to collect baseline
data. It will do this by:
A. seeking ideas for improvement from all stakeholders
B. researching cycle times for similar processes within the organization
C. obtaining accurate cycle times for the process as it currently runs
D. benchmarking similar processes outside the organization
Answer: C

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NO.3 A quality leader who did extensive work with Japanese industry is:
A. Juran
B. Ishikawa
C. Deming
D. Ohno
E. Taguchi
F. all of the above
G. none of the above
Answer: F

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NO.4 Perform a risk analysis to determine the expected profit or (loss) from a project which has four possible
disjoint outcomes: Outcome A shows a profit of $340,000 and has a probability of 0.25 Outcome B shows
a profit of $120,000 and has a probability of 0.40 Outcome C shows a loss of $40,000 and has a
probability of 0.10 Outcome D shows a profit of $100,000 and has a probability of 0.25 .?
A. $130,000
B. $520,000
C. $154,000
D. ($168,000)
E. none of the above
Answer: C

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NO.5 The leader in the quality movement who recommended that organizations ° e li m i na t e nu m e ri ca l quo t as
for the work force and numerical goals for management. ± :
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
Answer: F

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NO.6 The quality leader responsible for the term Total Quality Management (TQM):
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
Answer: D

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NO.7 George is an employee of Black, Inc. John is George ¯ s i n t e r na l cus t o m e r. W h i ch s t a t e m en t i s tr ue?
A. John is employed by Black, Inc.
B. John is employed by another company that supplies material to Black, Inc.
C. John is employed by a company that purchases material from black, Inc.
D. John is employed by another company that has a fiduciary agreement with Black, Inc.
E. John is employed by another company as an internal auditor.
Answer: A

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NO.8 The quality leader most associated with the concept of robustness:
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
Answer: E

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NO.9 Customer requirement #3 has a ______________ relationship with technical feature #3.
A. strong
B. moderate
C. weak
Answer: B

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NO.10 Causes in a cause and effect diagram often include management, measurement systems, mother
nature and the four standard causes:
A. man, material, methods, machines
B. man, manufacturing, methods, material
C. marketing, methods, material, machines
D. man, material, millennium, machines
E. none of the above
Answer: A

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NO.11 The word °cha m p i o ¡± in t h e co nt e x t o f S ix Si gm a proj e cts refers to
A. the team that has had the most impact on the bottom line.
B. the person who has coordinated teams most effectively
C. the individual who has outpaced all others in six sigma knowledge
D. none of the above
Answer: D

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NO.12 SWOT is an acronym for:
A. strengths, weaknesses, opportunities, threats
B. statistics without tables
C. sensory Weibull ordinal tools
D. success wields optimal teams
E. none of the above
Answer: A

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NO.13 In a series of linked processes and associated feedback loops the product or service flows ________
and the information flows ________.
A. rapidly, slower
B. downstream, upstream
C. evenly, digitally
D. sooner, later
E. to the customer, from the supplier
F. none of the above
Answer: B

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NO.14 This is an example of part of a:
A. QFD Matrix
B. Activity Network Diagram
C. Interrelationship Diagram
D. Affinity Diagram
Answer: A

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NO.15 Customer segmentation refers to:
A. dividing a particular customer into parts that are more easily understood
B. grouping customers by one or more criteria
C. maintaining secure customer listings to minimize communication among them
D. eliminating or °cu tti ng o f ¡± cu st om ers w i th po o r cr e d it histor
Answer: B

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Code d'Examen: CQE
Nom d'Examen: ASQ (Quality Engineer Exam)
Questions et réponses: 162 Q&As

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NO.1 Which of the following is the BEST method to developing materials for a training program on
the
gaps in performance?
A. Secure a workshop trainer.
B. Review a record of activities.
C. Set up a one shot case study.
D. Allocate employees for training.
Answer: B

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NO.2 Which of the following quality gurus was very critical of merit-pay and individual bonuses?
He discouraged management by objectives and the ranking of employees by performance.
A. Dr. Juran
B. Dr. Deming
C. Dr. Taguchi
D. Dr. Feigenbaum
Answer: B

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NO.3 In most cases, an improvement team facilitator will NOT normally:
A. Be familiar with problem solving techniques.
B. Provide feedback to the group.
C. Function as the group leader.
D. Summarize key ideas generated by the group.
Answer: C

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NO.4 What are the major disadvantages of having an improvement team that is too large?
. Difficulty in having constructive input from the entire group.
. Difficulty in arriving at consensus.
. Difficulty in finding large meeting facilities.
. Difficulty, on the part of the recorder, in keeping up with more paperwork.
A. Ionly
B. IandIIonly
C. I,IIandIIIonly
D. I, II,IIIandIV
Answer: B

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NO.5 An improvement in quality costs is MOST clearly indicated when:
A. Appraisal and failure costs drop.
B. Prevention costs increase.
C. Total quality costs fall below 15% of total sales.
D. Management objectives are met.
Answer: D

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NO.6 During the building phase of improvement team development, which of the following properly
describes team activities?
. The team leader is usually directive.
. The team leader often delegates tasks.
. Team members prioritize and perform duties.
. Team members are uncertain of their duties.
A. IIandIIIonly
B. I,IIandIIIonly
C. IandIV only
D. II,IIIandIV only
Answer: C

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NO.7 Information that is received by upper management, is often distorted. Which of the following
actions is effective in countering this problem?
. Stop killing the messenger.
. Establishing an open door policy.
. Practice management by walking around.
A. Ionly
B. IandIIonly
C. IandIIIonly
D. I,IIandIII
Answer: D

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NO.8 Which of the following is NOT considered a prevention cost?
A. Writing operating procedures.
B. Training.
C. Data acquisition and analysis.
D. Calibrating test equipment.
Answer: D

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NO.9 Benchmarking might be defined as any of the following EXCEPT:
A. A process for rigorously measuring your performance versus the best-in-class companies.
B. A standard of excellence or achievement against which other similar things must be measured
orjudged.
C. Comparing the performance of one company to a set of standards and then to
another'sperformance.
D. The search for best industry practices that lead to superior performance.
Answer: C

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NO.10 The ideal results of a quality training effort would NOT include which of the following?
A. Increased cost-of-quality results.
B. Improved working methods and morale.
C. Increased productivity and job satisfaction.
D. Reduced defects and employee turn-over.
Answer: A

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ASQ CSSBB, de formation et d'essai

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Code d'Examen: CSSBB
Nom d'Examen: ASQ (Six Sigma Black Belt Certification - CSSBB)
Questions et réponses: 227 Q&As

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NO.1 This is an example of part of a:
A. QFD Matrix
B. Activity Network Diagram
C. Interrelationship Diagram
D. Affinity Diagram
Answer: A

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NO.2 The support for an important quality initiative was lacking in congress until Reagan ¯ s Seretary of
Commerce was killed in a horseback riding accident in 1987. That initiative was:
A. assigning National Institute for Standards and Technology (NIST) quality oversight duties
B. °consensus o f t he H ous ¡± pr o cl am a t i o n fo r De m i g¡¯ s 14 po i n t s C . nging National Bureau of
Standards to NIST.
D. authorizing the American National Standards Institute (ANSI) to join with the International Standards
Organization (ISO) to promulgate standards.
E. none of the above.
Answer: E

ASQ   certification CSSBB   CSSBB examen

NO.3 A quality leader who did extensive work with Japanese industry is:
A. Juran
B. Ishikawa
C. Deming
D. Ohno
E. Taguchi
F. all of the above
G. none of the above
Answer: F

ASQ examen   CSSBB   CSSBB

NO.4 Perform a risk analysis to determine the expected profit or (loss) from a project which has four possible
disjoint outcomes: Outcome A shows a profit of $340,000 and has a probability of 0.25 Outcome B shows
a profit of $120,000 and has a probability of 0.40 Outcome C shows a loss of $40,000 and has a
probability of 0.10 Outcome D shows a profit of $100,000 and has a probability of 0.25 .?
A. $130,000
B. $520,000
C. $154,000
D. ($168,000)
E. none of the above
Answer: C

ASQ   CSSBB   CSSBB   certification CSSBB

NO.5 George is an employee of Black, Inc. John is George ¯ s i n t e r na l cus t o m e r. W h i ch s t a t e m en t i s tr ue?
A. John is employed by Black, Inc.
B. John is employed by another company that supplies material to Black, Inc.
C. John is employed by a company that purchases material from black, Inc.
D. John is employed by another company that has a fiduciary agreement with Black, Inc.
E. John is employed by another company as an internal auditor.
Answer: A

ASQ examen   CSSBB   CSSBB   CSSBB

NO.6 The quality leader most associated with the concept of robustness:
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
Answer: E

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NO.7 Customer requirement #3 has a ______________ relationship with technical feature #3.
A. strong
B. moderate
C. weak
Answer: B

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NO.8 The leader in the quality movement who recommended that organizations ° e li m i na t e nu m e ri ca l quo t as
for the work force and numerical goals for management. ± :
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
Answer: F

ASQ   CSSBB   certification CSSBB   CSSBB

NO.9 A team has been asked to reduce the cycle time for a process. The team decides to collect baseline
data. It will do this by:
A. seeking ideas for improvement from all stakeholders
B. researching cycle times for similar processes within the organization
C. obtaining accurate cycle times for the process as it currently runs
D. benchmarking similar processes outside the organization
Answer: C

ASQ   CSSBB   CSSBB   CSSBB   CSSBB

NO.10 In a series of linked processes and associated feedback loops the product or service flows ________
and the information flows ________.
A. rapidly, slower
B. downstream, upstream
C. evenly, digitally
D. sooner, later
E. to the customer, from the supplier
F. none of the above
Answer: B

ASQ   CSSBB   certification CSSBB   CSSBB examen   CSSBB

NO.11 Customer segmentation refers to:
A. dividing a particular customer into parts that are more easily understood
B. grouping customers by one or more criteria
C. maintaining secure customer listings to minimize communication among them
D. eliminating or °cu tti ng o f ¡± cu st om ers w i th po o r cr e d it histor
Answer: B

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NO.12 The quality leader responsible for the term Total Quality Management (TQM):
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
F. none of the above
Answer: D

ASQ examen   CSSBB   CSSBB   certification CSSBB   CSSBB examen

NO.13 The word °cha m p i o ¡± in t h e co nt e x t o f S ix Si gm a proj e cts refers to
A. the team that has had the most impact on the bottom line.
B. the person who has coordinated teams most effectively
C. the individual who has outpaced all others in six sigma knowledge
D. none of the above
Answer: D

ASQ examen   certification CSSBB   CSSBB examen   certification CSSBB

NO.14 Causes in a cause and effect diagram often include management, measurement systems, mother
nature and the four standard causes:
A. man, material, methods, machines
B. man, manufacturing, methods, material
C. marketing, methods, material, machines
D. man, material, millennium, machines
E. none of the above
Answer: A

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NO.15 SWOT is an acronym for:
A. strengths, weaknesses, opportunities, threats
B. statistics without tables
C. sensory Weibull ordinal tools
D. success wields optimal teams
E. none of the above
Answer: A

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