EXIN meilleur examen EX0-102, questions et réponses

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Code d'Examen: EX0-102
Nom d'Examen: EXIN (Microsoft Operations Framework,MOFF)
Questions et réponses: 73 Q&As

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NO.1 What does MOF organize?
A. Activities and processes into SMF, which are grouped together in phases that mirror the IT service
lifecycle.
B. Activities and processes into phases, which are grouped into SMFs that mirror the IT service lifecycle.
C. Activities and processes into SMFs, which are directed by Management Reviews that mirror the IT
service lifecycle.
D. Activities and processes into phases, which are directed by Management Reviews that mirror the IT
service lifecycle.
Answer: A

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NO.2 Performing IT accounting is part of which SMF?
A. Business/IT Alignment SMF
B. Financial Management SMF
C. Policy Management SMF
D. Reliability Management SMF
Answer: B

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NO.3 What is the IT service lifecycle composed of?
A. Build phase, Deliver phase, Operate phase, Manage layer
B. Manage Layer, Plan phase, Deploy phase, Operate phase
C. Manage Layer, Plan phase, Deliver phase, Operate phase
D. Plan phase, Develop phase, Operate phase, Manage phase
Answer: C

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NO.4 What do the goals of the Reliability SMF include?
A. Service maintainability is aligned to the business in a cost-effective manner.
B. Service Continuity is aligned to the business in a cost-effective manner.
Answer: B

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NO.5 What is a goal of the Plan phase?
A. Delivered Services are adaptable to the changing needs of the business
B. Packaged product deployments are deployed in line with business requirements
C. To ensure that deployed services operated in line with the agreed-to SLA targets
D. To establish an integrated approach to IT Service Management activities
Answer: A

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NO.6 Which statement is true about the SMFs in the Operate Phase?
A. All SMFs feed the Deliver Phase.
B. The Customer Service SMF focuses on how to resolve complex problems.
C. The SMFs are dependant on each other.
D. The SMFs are sequential.
Answer: C

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NO.7 What do the steps to setting policy not include?
A. reviewing legal compliance
B. review and maintain policies
C. publish policies
D. validate policies
Answer: A

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NO.8 What does the Reliability SMF process flow include?
A. Define service requirements
B. Monitoring and improving plans
C. Planning
D. all of the above
Answer: D

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NO.9 Is the Portfolio Management Review focused on understanding the state of supply and demand for IT
services and directing investments to make sure that the business value of IT is realized?
A. Yes
B. No
Answer: B

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NO.10 What does the Reliability SMF process flow include?
A. Assess, monitor and control risk
B. Define service requirements
C. Ensure good service
D. Maintain work instructions
Answer: B

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NO.11 Which SMF provides root cause analysis?
A. Incident Management
B. Problem Management
C. Stabilizing
D. Testing
Answer: B

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NO.12 What Management Review (MR) determines whether IT is working on the right things and clarifies the
business value of proposed projects?
A. Policy and Control
B. Portfolio
C. Release Readiness
D. Service Alignment
Answer: B

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NO.13 Which statement of the IT service lifecycle is not correct?
A. It isolates risk to the Operate phase.
B. It addresses the design and delivery of the IT service.
C. It describes the life of an IT service.
D. It represents planning and optimizing the IT service to align with the business strategy.
Answer: A

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NO.14 What does the focus of the Change and Configuration SMF in the Plan phase include?
A. Architectural change
B. Corporate strategy transfer to IT strategy
C. Legal and compliance representation
D. Process and procedure
Answer: A

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NO.15 Which is a goal of MOF?
A. ensure that business oversight governs IT service lifecycle activity to promote business/IT alignment
B. ensure that the investment in IT delivers expected business value at an acceptable level of risk
C. provide guidance to Finance and Accounting groups to successfully audit services delivered by IT
D. provide a common reference standard for any enterprise offering IT services to internal and external
customers
Answer: B

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Code d'Examen: EX0-103

Nom d'Examen: EXIN (ISO/IEC 20000 Foundation)

Questions et réponses: 116 Q&As

Code d'Examen: EX0-102

Nom d'Examen: EXIN (Microsoft Operations Framework,MOFF)

Questions et réponses: 73 Q&As

Code d'Examen: EX0-101

Nom d'Examen: EXIN (ITIL Foundation V 3.0 & ITIL Foundation)

Questions et réponses: 80 Q&As

Code d'Examen: EX0-100

Nom d'Examen: EXIN (ITIL foundation certificate in it service management(exin))

Questions et réponses: 120 Q&As

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NO.1 What does the term "Serviceability" refer to?
A. contracts between external suppliers and the customer
B. contracts between external suppliers of services and the IT department
C. contracts between internal IT departments
D. contracts between IT management and the customer
Answer: B

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NO.2 Which of the following processes provides Problem Management with reports about the IT
infrastructure?
A. Financial Management for IT Services
B. Change Management
C. Configuration Management
D. Incident Management
Answer: C

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NO.3 Which process provides components of the IT infrastructure with a unique and systematic name
(designation)?
A. Change Management
B. Configuration Management
C. Release Management
D. Service Level Management
Answer: B

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NO.4 After a change, who is responsible for ensuring that security measures maintain the security level?
A. the Board of Management
B. the Change Manager
C. the Release Manager
D. the Security Manager
Answer: D

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NO.5 Which of the following tasks is assigned to each process manager?
A. ensuring the smooth running of the process
B. setting up Service Level Agreements with the users
C. channeling data to Problem Management
D. following up on Incidents
Answer:A

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NO.6 What is produced when Problem Management identifies the cause of a Problem and a workaround?
A. a Request for Change
B. a resolved Problem
C. a Known Error
D. one or more resolved incidents
Answer: C

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NO.7 Managing risk is an essential part of which processes?
A. Problem Management and Capacity Management
B. Availability Management and Service Level Management
C. IT Service Continuity Management and Financial Management for IT Services
D. IT Service Continuity Management and Availability Management
Answer: D

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NO.8 Which aspect is important when registering security incidents?
A. the person who reported the incident
B. the applicable disciplinary measures
C. qualified Service Desk employees
D. recognizing the event as a security incident
Answer: D

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NO.9 When an IT service provider adopts and adapts ITIL?best practices, which of the following is the
greatest benefit?
A. Work is carried out using a project-oriented approach.
B. There is a central Service Desk.
C. The organization is more customer-oriented.
D. Work is carried out using a process-oriented approach.
Answer: D

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NO.10 Which process or function ensures that change proposals are submitted with the aim of removing
errors within the IT infrastructure?
A. Change Management
B. Configuration Management
C. Problem Management
D. Service Desk
Answer: C

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NO.11 How does Problem Management differ from Incident Management?
A. Incident Management focuses on registration and Problem Management does not.
B. Problem Management focuses on restoration of service and Incident Management focuses on finding
the cause.
C. Incident Management focuses on restoration of service and Problem Management focuses on finding
the cause.
D. Problem Management generates reports and Incident Management does not.
Answer: C

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NO.12 Certain data is needed to describe an ITIL?process. This includes the objectives and the output. What
else is required?
A. activities
B. authorisations
C. environment
D. Configuration Management Database (CMDB)
Answer:A

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NO.13 Which information does Financial Management for IT Services extract from the Configuration
Management Database (CMDB)?
A. which equipment is being used by whom
B. where the equipment has been set up
C. which software version is being used
D. which equipment is causing incidents
Answer:A

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NO.14 Which of the following is Availability Management responsible for?
A. ensuring the reliability of components will carry out a required function under certain conditions over a
certain period
B. managing the negotiations with the customer with regard to availability
C. Demand Management
D. delivering information on Service Levels to clients to determine the availability percentage
Answer:A

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NO.15 Which Change Management activity indicates the priority and category of an accepted Request for
Change (RFC)?
A. classification
B. coordination
C. registration
D. scheduling
Answer:A

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NO.16 Which process includes developing a recovery plan?
A. IT Service Continuity Management
B. Problem Management
C. Capacity Management
D. Availability Management
Answer:A

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NO.17 Which of the following is not regarded as an incident?
A. a complaint about the service of the Service Desk
B. a standard request for change
C. a report of a breakdown
D. a question about how an application works
Answer: B

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NO.18 One of the activities of Capacity Management involves making evaluations and predictions regarding
the hardware that is required to run a new or modified application. The predictions include data about the
performance levels that can be expected, the requisite hardware and the costs. Which of the activities of
Capacity Management is responsible for this?
A. Application Sizing
B. Capacity Planning
C. Monitoring
D. Tuning
Answer:A

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NO.19 Where can you find an overview of all IT services?
A. Operational Level Agreement (OLA)
B. Service Catalog
C. Service Level Agreement (SLA)
D. Service Window
Answer: B

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NO.20 Which item is required in the Post Implementation Review (PIR) of a Change?
A. whether the Change has achieved the intended goal
B. whether the CI registration in the Configuration Management Database (CMDB) is up-to-date
C. whether the Management of the IT department is satisfied with the implementation of the Change
D. to which Configuration Items (CIs) the Change relates
Answer:A

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